Computers & laptops Slow PCs and laptopsWindows errors and crashesStartup and boot problemsSoftware installation and removalWindows updates and driver problemsBrowser problems and unwanted extensionsUser accounts and sign-in issuesGeneral troubleshooting and health checks Ask about a computer problem →
Wi-Fi, internet & networking Weak or patchy Wi-FiRouter and broadband setupMesh Wi-Fi setup and placementDevices that will not connectEthernet and home-network troubleshootingNetwork printer connectivityDNS and general connectivity problemsWi-Fi security and guest-network setup Ask about Wi-Fi or networking →
Printers, screens & peripherals Printer and scanner setupPrinter driver and queue problemsWebcams and microphonesMonitors and multi-screen setupsUSB-C docks and adaptersBluetooth devicesKeyboards, mice and speakersEveryday accessory compatibility Ask about a device →
New devices & moving your stuff New PC and laptop setupMoving files to a replacement deviceEmail-account setupBrowser bookmarks and profile migrationOneDrive and cloud-file setupMoving photos and documentsPreparing an old device for reuse or disposalMaking a new device feel like your old one Ask about a new device →
Backups, files & storage Backup setup and backup checksExternal-drive backupsOneDrive sync problemsRestoring files from an available backupMoving data between devicesStorage cleanup and capacity adviceBasic recovery from accessible drivesReferral when specialist recovery is the safer option Ask about files or backups →
Security & account safety Malware and suspicious-popup checksWindows Security setupPassword-manager setupMulti-factor authenticationAccount-security reviewsPhishing and scam guidanceDevice encryption guidanceLegitimate account-recovery routes Ask about security →
Hardware & upgrades RAM and storage upgrade adviceSSD upgrade planningDesktop-component compatibilityUpgrade-versus-replace adviceBasic hardware fault diagnosisPeripheral replacement adviceNew-device buying adviceExplaining when a specialist repair is more sensible Ask about an upgrade →
Phones, tablets & everyday devices Email and account setupWi-Fi and Bluetooth problemsPhoto and file transfersCloud sync setupApp and notification setupDevice-to-device setup helpSmart-TV and streaming-device connectivityGeneral device setup and troubleshooting Ask about a device →
Microsoft 365, Outlook & cloud Microsoft 365 setup and tidy-upOutlook and mailbox troubleshootingOneDrive setup and sync problemsTeams setup and everyday issuesShared mailboxes and basic permissionsUser and licence setup guidanceMFA and sign-in configurationBasic SharePoint and shared-file setup Ask about Microsoft 365 →
Day-to-day small-business IT User and device troubleshootingNew-starter device setupLeaver and account tidy-up guidancePC, laptop and printer setupShared folders and simple file accessBasic asset and device documentationUpdates and practical maintenance planningVendor and supplier liaison where useful Ask about business support →
Business Wi-Fi & network basics Small-office Wi-Fi troubleshootingRouter and access-point setupGuest Wi-Fi planningPrinter and shared-device connectivityBasic switch and network troubleshootingRemote-access setup guidanceNAS and shared-storage basicsPlanning when a network specialist is needed Ask about business networking →
Domains, email & simple web setup Domain and DNS setupBusiness-email setupMailbox and provider migration guidanceDNS records for email and web servicesSimple static websites and landing pagesHosting and deployment setupWebsite troubleshooting and basic maintenanceGoogle Business Profile setup guidance Ask about online setup →
Automation, AI & productivity Reducing repetitive admin tasksPower Automate and simple workflow automationSmall scripts and utility toolsExcel formulas and spreadsheet improvementsCSV and data-cleanup workflowsAI-tool setup and practical workflow designReusable prompts, templates and processesBasic reporting and dashboard help Ask about automation →
Backups, security & resilience Practical backup planningCloud-file and device backup setupPassword-manager rollout guidanceMFA setup for usersAccount and device hardening basicsUpdate and patching routinesRecovery planning for common failuresClear referral for specialist security work Ask about backup or security →
Advice, purchasing & planning Choosing PCs, laptops and accessoriesUpgrade-versus-replace decisionsHome-office and small-office setupSoftware and service comparisonsTechnology refresh planningHelping translate technical supplier quotesSecond opinions before spending moneyScoping a sensible next step Ask for advice →
Remote support Software troubleshootingEmail and Microsoft 365 issuesSettings and configuration helpUpdates and application problemsCloud and sync issuesGuided diagnosticsRemote sessions only with your permissionAvailable more widely than the local call-out area Ask about remote support →