1. The normal 14-day cancellation period
Where the Consumer Contracts Regulations apply to a distance or off-premises consumer service contract, the normal cancellation period ends 14 days after the day the service contract is entered into. You do not need to give a reason for cancelling.
Not every transaction has the same cancellation rights. The circumstances of the contract, the type of service and any applicable statutory exception matter.
2. If you want work to start during the 14 days
WIT will not rely on a consumer giving up cancellation rights merely because work is urgent or convenient. Where the law requires it, WIT will obtain your express request before beginning a service during the cancellation period.
If you cancel after properly requesting an early start, you may have to pay a reasonable amount for the proportion of the service supplied up to the point of cancellation. If the service is fully performed after the required request and acknowledgement, the cancellation right may end.
3. Urgent repair or maintenance visits
Special rules can apply where a consumer specifically asks a trader to visit for urgent repair or maintenance work. Any statutory exception is limited to the urgent work requested and qualifying circumstances; additional services or goods may still be treated separately.
4. How to cancel
Email [email protected] with a clear statement that you want to cancel. Include enough information to identify the contract or booking, such as your name, the service and the date it was agreed.
You may use the model wording below, but you do not have to use a particular form if your decision to cancel is clear.
5. Model cancellation form
To: WIT Solutions, [email protected]
I give notice that I cancel my contract for the following service: [describe service]
Contract agreed on: [date]
Name: [your name]
Address: [your address]
Date: [date]
If a refund is due following a valid statutory cancellation, WIT will handle it in accordance with the applicable consumer law.
Last updated: 1 October 2026. This page is a practical summary; statutory rights depend on the facts and applicable law.