Computers & laptops
Slow startups, crashes and software that won’t cooperate. I’ll check what’s wrong before suggesting an upgrade or replacement.
Independent IT support · Stainforth
Tech problems.
Sorted properly.
Local IT support around Stainforth & Doncaster. Remote support across the UK.
Practical support for homes and small businesses locally, plus remote help anywhere in the UK. Start with what’s not working and WIT will take it from there.
Clear advice. Costs agreed before work starts.
Homes & small businessesLocal call-outs around Stainforth & DoncasterRemote support across the UK
Home IT
Let’s find out
what’s going wrong.
Laptop taking its sweet time? Wi-Fi disappearing when you need it? Tell me what it’s doing. You don’t need to know what it’s called.
Wi-Fi & everyday devices
Help with patchy connections, printers, email and getting your devices working together at home.
Setup, safety & backups
New-device setup, moving files, backup guidance and practical steps to keep accounts and devices better protected.
Repair before replace
Your PC probably
doesn’t need replacing.
Slow does not always mean obsolete. An affordable upgrade or a clean Windows refresh can sometimes give an older computer years of useful life without the cost of replacing it.
WIT will look at what is actually holding the machine back before recommending new hardware. If an SSD, more memory, a Windows refresh or a sensible repair is the better-value option, that is what I’ll recommend. If replacement genuinely makes more sense, I’ll tell you that too.
WIT Shop · Coming soon
Useful tech.
Properly tested.
WIT is preparing a small shop for sensibly priced everyday tech and properly described refurbished equipment. The aim is simple: useful hardware, honest condition reports and help fitting or setting it up when you need it.
Refurbished first
Most stock will be refurbished or pre-owned tech that has been checked, tested and honestly described before it is listed.
Upgrades & useful bits
SSDs, memory, SD cards, cables, adapters and other useful hardware can be new or pre-owned. Each listing will state the condition clearly.
Hardware + help
Buying an SSD, memory or another upgrade? Where it makes sense, WIT can also fit it, move your data or get the device set up properly.
Small-business IT
IT help for the work
you need to get done.
Email, Microsoft 365, devices and the problems that interrupt your working day. One person to contact when you need help, whether it’s a one-off job or recurring support.
Talk about your businessFor sole traders and small teams, with an agreed scope. Support is arranged by appointment; urgent help may be available subject to availability.
Day-to-day support
User and device issues, email troubleshooting and the small problems that interrupt a working day.
Accounts, backups & security
Microsoft 365 setup, account access, backups and practical security improvements suited to your business.
Projects, testing & automation
Small projects, repeatable test procedures, UAT tidy-up and useful automation. Larger or specialist work is scoped separately.
What you can
expect from me.
Start with what’s happening and what you need to get back to. I’ll ask a few questions, then explain whether remote help or a visit makes sense.
You don’t need to arrive with a diagnosis. That’s my part.
- I’ll get back to you promptly.
I’ll aim to reply as soon as possible and always within one working day What counts as a working day Monday to Friday, excluding bank holidays. Replies can arrive outside normal office hours, but the commitment is that you won’t be left waiting beyond the next working day.. If your issue is urgent, mark it as priority support and I’ll let you know whether I can take it sooner.
- I’ll explain what I’m changing.
You’ll know what I’m trying and why, without needing a translation afterwards.
- Repair before replace.
I’ll look for a sensible repair or upgrade before recommending a new machine. If replacement really is the better option, I’ll say so. If it’s fine as it is, I’ll say that too.
- I’ll tell you when you don’t need me.
If you can sensibly fix it yourself, I’ll point you in the right direction. If the job needs a specialist, I’ll tell you.
- Costs are agreed before paid work starts.
If the job changes, I’ll check with you before doing additional chargeable work.
- If I spot something else worth sorting, I’ll mention it.
Nothing extra gets added to the job without agreeing it first.
Tech Check
Not sure what you need?
Start here.
You should not have to diagnose the problem before asking for help.
Tell WIT what is going wrong and get an initial assessment of the sensible next step. If it looks simple, you may get pointed in the right direction. If it needs proper troubleshooting, remote access or a visit, the options and price are explained before any paid work starts.
A useful first look, not a disguised sales call.
Start a Tech Check
Initial assessment · £0 · Reply as soon as possible, always within one working day
Clear starting points
Proper help.
Sensible pricing.
These are guide prices What “From” means It’s the starting price for straightforward jobs in that category. WIT confirms the expected charge before paid work starts, and checks with you before doing anything that would increase it.. The right option and expected charge are confirmed once WIT understands the job.
Remote support
From £15
for up to 30 minutes
For issues that can be worked through with you online.
- Typically £25 for up to 60 minutes
- Session arranged in advance
- Access only with your permission
Example
Ask about remote support A straightforward software, email or settings issue resolved within 30 minutes could be £15. If it needs closer to an hour, the usual guide is £25.
Local call-out
From £35
for a local visit
For problems that need someone there in person.
- Typically includes up to the first hour on site
- Roughly a 15-mile local radius
- Travel and scope confirmed first
Example
Enquire about a visit A straightforward local visit completed within the first hour, with no parts needed, could stay at the £35 starting price. Extra time, travel or parts can increase it.
Small-business IT support
From £35/hour
for remote business support
Flexible help with users, devices, Microsoft 365 and everyday IT problems.
- Remote support from £35/hour
- On-site and recurring plans quoted separately
- Projects quoted separately
Example
Discuss business support A one-hour remote Microsoft 365, email or user-support job would normally start at £35. On-site work, recurring support and larger projects are scoped separately.
Examples are illustrative, not fixed quotes. Prices shown are starting prices. We’ll confirm the expected cost before work begins and ask before carrying out anything that would increase the agreed price. One-off consumer work is normally payable on completion; remote sessions may require payment before the session, and customer-specific parts, licences or other third-party costs may require payment in advance. Business invoice terms are confirmed on the quote or invoice. Recurring support does not include a 24/7 helpdesk or guaranteed emergency response unless expressly agreed in writing. Urgent or priority support may be available subject to availability and is agreed separately.
Hi, I’m Toby.
The person behind WIT Solutions.
- 7+ years in professional IT support
- ITIL 4 · GDPR training
- Based in Stainforth
- Local call-outs · remote support across the UK
- One person accountable from enquiry to completion
I spent more than seven years in professional IT support before moving into systems administration. In that time, I’ve dealt with a lot of technology that worked perfectly well right up until someone actually needed it.
My work has covered Windows, Microsoft 365, networks, access, devices and infrastructure. WIT Solutions is me bringing that experience to homes and small businesses around Stainforth, with remote help available across the UK.
When you contact WIT, you deal with me. There’s no call centre and no passing your problem around a team. I’ll work out what’s happening and tell you what I think makes sense.
That might mean repairing it, upgrading it, replacing it or changing one setting. I favour keeping useful technology working for longer when that makes financial and practical sense. It saves customers money and avoids unnecessary electronic waste. If you can sensibly sort it yourself, I’ll say so. If it needs a specialist, I’ll say that too.
Tell me what you need a hand withLet’s get started
Tell me what
it’s doing.
Normal words are fine. Tell me which device or service is playing up, what happens when you try to use it, and your area if you’d like a visit.
[email protected]I’ll aim to reply as soon as possible, and always within one working day.
Appointments by arrangement · Local call-outs around Stainforth & Doncaster · Remote support across the UK
Please don’t include passwords, recovery codes or payment details. How your information is used.
Send an enquiry
Fill this in and WIT will receive your enquiry directly. No email app needed. You will get a WIT reference number on screen and in the confirmation email.
Need help urgently? Choose “Urgent / priority support” Priority, not a 24/7 helpdesk Urgent requests are looked at sooner where possible, but same-day support isn’t guaranteed. If a priority fee or special response commitment applies, it will be agreed before paid work starts. below and explain what has stopped working. I’ll prioritise it where I can, but urgent requests are subject to availability and do not guarantee an immediate or same-day response.